TorchFi Is Now Ogent.ai on Square App Marketplace
Free Square Online ordering & QR Code ordering Integration App with Consistent 5-star Ratings
With this rebranding to Ogent.ai, we’re adding an AI-first approach for merchant experience while we continue to deliver the rich consumer experience of TorchFi.
Square Ecommerce on Steroids
Boost Square beyond its Native Features with TorchFi
Since 2016, TorchFi has been collaborating with the hospitality industry, deeply understands the needs of our Square restaurant partners, and is dedicated to empower SMB F&B outlets take direct orders, while delivering excellent customer & staff experience. This has driven us to develop extra tailor-made features, than what available in Square or some of its traditional apps’ standard offerings. Our Square integration features address specific challenges and enhance its overall interaction.
TorchFi enables restaurants to set up different ordering portals tailored for different scenarios, such as online Square ordering & pickup, on-site QR ordering for table service or counter pickup, neighborhood delivery, multi-vendor outlets, special events, etc. This flexibility provides a broader range of options compared to the standard single Square online ordering for restaurants portal, thus helping outlets who want to offer different user experiences as per their needs.
TorchFi allows Square restaurants to customize menus for different ordering portals, such as offering alcoholic beverages exclusively for on-site orders, while restricting them from online ordering. This capability provides targeted menu management, enhancing operational flexibility beyond the standard offerings.
TorchFi allows operators to set-up unlimited delivery spots based on their formats, for e.g., restaurants, hotels, bowling alleys, etc. so their onsite and dining customers can specify a table / seat number, room number or alley number respectively when placing an order using Square QR codes, thus enabling a smoother service experience in dine-in and hospitality settings. This added functionality enhances order accuracy and operational efficiency, offering more than the regular ordering capabilities.
Integrating TorchFi lets merchants personalize their Square online ordering pages with their own logo, images, background, fonts & colors, thus creating a consistent brand experience for stakeholders. This customization goes beyond Square’s standard theme, thus giving restaurants more control over their brand presentation. You can also change specific details for e.g. table nos. to room / lane / golf game nos, etc. based on your use cases.
TorchFi integration enables merchants configure & let their customers choose specific pickup or delivery points, from multiple options, such as room / RV number, or poolside / restaurant table number or golf hole number or at counter pickup within larger venues such as resorts, marketplace properties, golf courses, etc. This unique feature also lets operators charge Square delivery fees for specific points and ensures convenient service while streamlining the order fulfillment process.
TorchFi enhances the standard Square PoS menu into a visually appealing, user-friendly format with images, detailed descriptions & streamlined modifier options. This approach makes it easier for customers to navigate the menu and place orders, providing them a more engaging & intuitive experience compared to just a digital replica of the traditional Square restaurant menu designed for staff.
TorchFi’s Square integration enables merchants to hide specific modifier options or entire items temporarily and on-demand, whenever inventory levels are running low. You can define the exact duration for this temporary hide, and TorchFi ensures the item automatically reappears on your menu – so you never forget to re-list it. This dynamic menu management control allows maintaining a seamless customer experience, offering a more refined approach to real-time Square inventory management than simply marking items unavailable.
TorchFi’s AI Assistant empowers merchants to manage their menu effortlessly through natural language chat. This innovative feature simplifies menu management and updates, providing a more intuitive and efficient experience compared to Square’s traditional management tools.
Testimonials by Some of our Square Partners
Can't say enough about how wonderful the support & functionality of this app. Torchfi team came through with nothing less than the very best experience. They focus on doing things right and to have it work out of the box. No headaches, no problems just smooth and easy.
DO BUSINESS WITHOUT HESITATION - Creator of this app has been amazing to work with and the app work flawlessly.
TorchFi has been a great asset to our business. Online ordering has made us competitive with our comps and has raised our daily business. We started with TorchFi just before the pandemic and if not for their service we may not have made it through those tough times.
GREAT INTERACTIVE APP - that allows for the processing power of Square with great added benefits. Customers have ease of ordering with more control over their choices.
After evaluating a dozen different QR code-enabled apps that would work seamlessly with Square where we wouldn't be required to maintain a dozen different menus for beer/food, for online/POS/3rd-party, we finally found Torch Fi. It's working out wonderfully for us where we just import the menu from Square and then it becomes an awesome customer-facing menu with the flexibility to make the edits we wish to. We couldn't be happier with customer support as well in responding to our queries and making quick changes without any disruptions to service. I highly recommend Torch Fi, if you are looking for a low-maintenance, all-in-one and yet flexible solution for QR-code ordering.
AMAZING ONLINE ORDERING SOLUTION - Has been a game changer for our business. Currently use the service at six locations. Service and support is top notch!
Excellent app for our business. Seamless integration with Square and user friendly for our guests. We gained more & more traction since we started the program.
Torchfi is an excellent application that has allowed us to promote our restaurant; customers have experienced outstanding service when placing their orders online. Its founder, provides immediate responses to all our requests and offers excellent service.
Ogent.ai Features loved by Restaurants, their Staff and End Customers
Square Restaurant Menu Importer & Auto-Sync
TorchFi converts your Square catalog into consumer friendly menu for ease of ordering and enables real time sync of item prices and their availability between Square PoS and your ordering portals. It also enables accurate integration of order data with line items and modifier details.
Free Onboarding, Customization & Top Notch Customer Service
TorchFi provides quick onboarding and assistance in uploading / designing & Square menu setup, editing, and customizing your ordering portals as per your branding & operational needs. Direct agent support is just a text / email way without the need to talk to a bot or wait in line for your turn.
Real-time Inventory Sync for Square PoS Merchants
TorchFi automatically records itemized sales data with each order, seamlessly updating your inventory levels directly within Square POS. This ensures accurate stock management and provides the crucial data you need for informed purchasing decisions.
User Friendly AI Dashboard with Rich Analytics
With features including but not limited to Square menu & orders management, itemized sales & other reports with detailed breakups. Our AI assistant with chat bot & text messenger options can make immediate modifications to the menu on command, instead of having to do manually.
Restaurant's and Customers' Data Security & Privacy
TorchFi provides a fully encrypted, secure transaction environment where restaurants maintain complete ownership of their data. End customers can place Square orders without creating a login, ensuring a seamless and private experience. TorchFi does not use, share, or sell any customer or restaurant data, safeguarding both Square merchants and their customers’ privacy and security.
No Standing in Queues
With TorchFi’s robust Square QR code & Online ordering integration, your customers don’t have to wait in line at the order / pickup counter or even at a kiosk while getting intimidated & worried about their information security or about people waiting behind them in the queue. They can order from anywhere at the comfort of their mobile phones.
Timely Text Notifications for Customers
Ensure customer satisfaction and reduce staff workload with free, automated Square text notifications sent at every crucial order stage (e.g., instant confirmation, ‘order ready’ alerts, delivery updates, transactions, and refunds). Your customers stay fully informed, minimizing calls to your staff for updates or concerns. Plus, for seamless operations, you can easily trigger pickup notifications directly by marking orders ready within your Square POS for both online and on-premise orders.
Mobile-First Ordering Pages with Rich UI / UX
Your customers get a seamless & visually appealing ordering experience throughout. The intuitive user interface ensures that customers can easily navigate your Square online menus, customize orders, and enjoy a smooth checkout process, encouraging repeat visits and higher online and at premise sales.
Diverse Square payment methods such as Cards, Apple & Google Pay, Coupons & more
TorchFi’s Square integration empowers merchants to offer varied flexible payment options to their customers such as their preferred debit & credit cards, popular digital wallets like Apple Pay & Google Pay, and Square gift cards. For added convenience, all discounts & offers, including coupons and promo codes, are automatically applied based on rules set up directly in your Square POS. All payments are processed securely through Square merchant account, and customers seamlessly earn Square loyalty points on every order.
Square Restaurant Menu Importer & Auto-Sync
TorchFi converts your Square catalog into consumer friendly menu for ease of ordering and enables real time sync of item prices and their availability between Square PoS and your ordering portals. It also enables accurate integration of order data with line items and modifier details.
Free Onboarding, Customization & Top Notch Customer Service
TorchFi provides quick onboarding and assistance in uploading / designing & Square menu setup, editing, and customizing your ordering portals as per your branding & operational needs. Direct agent support is just a text / email way without the need to talk to a bot or wait in line for your turn.
Real-time Inventory Sync for Square PoS Merchants
TorchFi automatically records itemized sales data with each order, seamlessly updating your inventory levels directly within Square POS. This ensures accurate stock management and provides the crucial data you need for informed purchasing decisions.
User Friendly AI Dashboard with Rich Analytics
With features including but not limited to Square menu & orders management, itemized sales & other reports with detailed breakups. Our AI assistant with chat bot & text messenger options can make immediate modifications to the menu on command, instead of having to do manually.
Restaurant's and Customers' Data Security & Privacy
TorchFi provides a fully encrypted, secure transaction environment where restaurants maintain complete ownership of their data. End customers can place Square orders without creating a login, ensuring a seamless and private experience. TorchFi does not use, share, or sell any customer or restaurant data, safeguarding both Square merchants and their customers’ privacy and security.
No Standing in Queues
With TorchFi’s robust Square QR code & Online ordering integration, your customers don’t have to wait in line at the order / pickup counter or even at a kiosk while getting intimidated & worried about their information security or about people waiting behind them in the queue. They can order from anywhere at the comfort of their mobile phones.
Mobile-First Ordering Pages with Rich UI / UX
Your customers get a seamless & visually appealing ordering experience throughout. The intuitive user interface ensures that customers can easily navigate your Square online menus, customize orders, and enjoy a smooth checkout process, encouraging repeat visits and higher online and at premise sales.
Timely Text Notifications for Customers
Ensure customer satisfaction and reduce staff workload with free, automated Square text notifications sent at every crucial order stage (e.g., instant confirmation, ‘order ready’ alerts, delivery updates, transactions, and refunds). Your customers stay fully informed, minimizing calls to your staff for updates or concerns. Plus, for seamless operations, you can easily trigger pickup notifications directly by marking orders ready within your Square POS for both online and on-premise orders.
Diverse Square payment methods such as Cards, Apple & Google Pay, Coupons & more
TorchFi’s Square integration empowers merchants to offer varied flexible payment options to their customers such as their preferred debit & credit cards, popular digital wallets like Apple Pay & Google Pay, and Square gift cards. For added convenience, all discounts & offers, including coupons and promo codes, are automatically applied based on rules set up directly in your Square POS. All payments are processed securely through Square merchant account, and customers seamlessly earn Square loyalty points on every order.